Privacy Policy
Effective Date: 2026
Counseling and Advocacy Associates (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, maintain, and protect information when you visit our website, communicate with us, or use our products and services.
Information We Collect
Depending on how you interact with us, we may collect information such as:
• Your name
• Mailing address
• Email address
• Telephone or mobile phone number
• Information you provide when requesting information
• or services
• Information related to your communications or transactions with us
• Information automatically collected when you use our website, such as IP address, browser type, device information, and general website usage information
We collect only information that is reasonably necessary to provide our services, communicate with you, respond to requests, and operate and improve our business.
How We Use Your Information
We may use personal information to:
• Provide and administer our services
• Respond to questions, requests, and client service inquiries
• Communicate with you regarding your account, services, appointments, or other business-related matters
• Send text messages, telephone calls, or emails when you have requested or authorized such communications
• Process transactions and maintain business records
• Improve our website, products, and services
• Protect the security and integrity of our systems
• Comply with applicable laws and legal obligations
Text Messaging and Mobile Communications
If you provide your mobile telephone number and consent to receive text messages from Counseling and Advocacy Associates we may use your number to send you business-related text messages, including customer service communications, appointment reminders, updates, notifications, and other communications related to our products or services.
Message frequency may vary. Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP to a text message from us. You may also contact us using the information provided below to request that text messaging be discontinued.
After you opt out, you may receive a confirmation message, and no further messages will be sent unless you subsequently provide consent to receive messages again.
We do not sell or rent mobile telephone numbers or SMS opt-in information to third parties for their own marketing purposes.
Sharing of Information
We may share personal information with trusted service providers and business partners when necessary to operate our business and provide our services. These providers may assist with services such as telecommunications, website hosting, payment processing, customer communications, information technology, or other business functions.
We may also disclose information when reasonably necessary to:
• Comply with applicable laws, regulations, legal processes, or governmental requests
• Protect our rights, property, or safety, or the rights, property, or safety of others
• Detect, investigate, or prevent fraud, security incidents, or other unlawful activity
• Complete a business transaction, such as a merger, acquisition, or sale of assets
We do not sell personal information for monetary consideration.
Cookies and Website Technologies
Our website may use cookies and similar technologies to provide website functionality, understand website usage, improve our services, and maintain website security.
You may be able to adjust your browser settings to refuse or limit cookies. Disabling certain cookies may affect the functionality of our website.
Data Security
We take reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and financial records, resolve disputes, comply with legal obligations, enforce agreements, and protect our legitimate business interests.
Your Privacy Choices
Depending on applicable law, you may have rights concerning your personal information, which may include the right to request access to, correction of, or deletion of certain personal information.
To make a privacy-related request, please contact us using the information below. We may take reasonable steps to verify your identity before completing certain requests.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of websites operated by third parties. We encourage you to review the privacy policies of those websites before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.
When we make changes, we will update the “Effective Date” at the top of this Privacy Policy. We encourage you to periodically review this page for the most current information.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Counseling and Advocacy Associates 10128 Hull Street Road Midlothian, VA 23112 Phone: 804.744.1114 Email: admin@caarva.com
Last Updated: August 2026